Westpac Banking Corporation is one of Australia’s top four banks, providing a range of banking and financial services including retail, business and institutional banking. In 2011, Westpac made the decision to move 6000 staff to Sydney’s Barangaroo South ITS Towers and consolidate multiple offices, moving them to Sydney’s Kogarah site. At the same time, they also moved their Victorian head office to Melbourne’s 150 Collins St, whilst re-furbishing their Sydney corporate head office.
With numerous projects and workplace transition, Westpac decided to adopt a true Activity Based Working concept (ABW), where the office is designed to optimally support workplace activities, rather than utilising personal user space.
Benefits to staff include greater concentration and increased productivity as staff are more active during the day. This encourages improved collaboration and better health, resulting in higher levels of staff satisfaction.
Integral to these flexible work spaces, Westpac required Day Lockers that were flexible to use, enabling users to have Permanent Lockers in their home “neighbourhood”, which they could easily set up as Guest Lockers for themselves when they visit other floors or neighbourhoods.
Westpac corporate lockers provide their employees and guests secure storage to safely store their personal belongings or commercially sensitive information. Employees use their security cards to access the system to authenticate and reserve or access their lockers.
Each locker bank has a touch screen, that displays the Client Application – a simple graphical user interface that has been optimised to facilitate fast reservation and access capabilities to cater for large volumes of users accessing the lockers multiple times in the day (morning rush, lunch-time rush, end of day rush).
Employees can reserve permanent lockers that are located within their normal working zone (neighbourhood). If they travel to other Westpac sites or another floor outside their home zone they can reserve a locker for a temporary period of time. Employees and Guests can also approach Concierges for assistance.
Concierges use a Web Portal to make reservations or special features in the Client Application at the Locker Bank to access and administer lockers. The server software Web Portal interface provides the centralised management and control functions to administer the lockers.